Privacy Policy

Ken's Quality Auto Repair ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.kensqualityauto.com, contact us by phone or form, or schedule a service appointment online. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Who We Are

Ken's Quality Auto Repair is a Lexus and Toyota specialist auto repair shop located in Thousand Oaks, California, proudly serving the Conejo Valley since 1989. Our website is hosted on the Wix platform.

Ken's Quality Auto Repair
Thousand Oaks, CA
Phone: 805-494-4344
Website: www.kensqualityauto.com

Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

Contact forms: Your name, email address, phone number, vehicle information, and any message you submit through our website contact or inquiry forms.
Appointment booking: When you schedule a service through our online booking tool (powered by Wix Bookings), we collect your name, contact details, vehicle information, and requested service date and time.
Phone calls: If you call us directly, we may retain notes about your inquiry, vehicle, and service needs for follow-up purposes.

b) Information Collected Automatically

Usage data: When you visit our site, we and our third-party analytics providers may automatically collect your IP address, browser type and version, pages visited, time spent on pages, referring URLs, and device information.
Cookies and similar technologies: Our website uses cookies and similar tracking technologies to enhance your experience and analyze site traffic. See Section 5 for more detail.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries, service requests, and appointment bookings
Confirm, remind, or follow up on scheduled appointments
Provide and improve our auto repair services
Analyze how visitors use our website so we can improve its performance and content
Deliver relevant ads to potential customers through Google Ads (based on anonymized, aggregated behavior data)
Comply with applicable laws and legal obligations
Protect the security and integrity of our website and business operations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Legal Basis for Processing (California Residents)

Because we are located in California and serve California residents, this policy is written in compliance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). See Section 9 for your specific rights as a California resident.

Cookies and Tracking Technologies

We use cookies — small text files stored on your device — and similar technologies to operate and improve our website. The types of cookies we use include:

Essential cookies: Required for the site to function, such as session management and the Wix booking tool.
Analytics cookies: Placed by Google Analytics to help us understand how visitors interact with our site (pages viewed, time on site, traffic sources). This data is aggregated and anonymized.
Advertising cookies: Placed by Google Ads to measure the effectiveness of our advertising campaigns and, where applicable, to serve relevant ads. These cookies may track your activity across other websites.
Preference cookies: Used to remember your preferences and settings across visits.

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our booking tool or other site features. For more information on managing cookies, visit www.allaboutcookies.org.

Third-Party Services

Our website integrates with the following third-party services, each of which has its own privacy policy:

Wix — Our website platform and booking tool provider. Wix may collect and process data as described in the Wix Privacy Policy.
Google Analytics — Used to analyze website traffic and user behavior. Google may use this data as described in the Google Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Google Ads — Used to display advertisements and measure campaign performance. Google Ads may use cookies and conversion tracking as described in Google's Advertising Policies.

We do not control these third parties and encourage you to review their privacy policies directly.

How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service providers: With trusted vendors (such as Wix and Google) who assist us in operating our website and delivering our services, under appropriate data agreements.
Legal requirements: When required to do so by law, court order, or governmental authority, or to protect our rights, property, or the safety of our customers.
Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our website if such a change occurs.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact form submissions and appointment records are generally retained for the duration of our business relationship with you, plus a reasonable period thereafter for administrative and legal purposes. You may request deletion of your data at any time (see Section 9).

Your Rights — California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights regarding your personal information:

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources, the business purpose for collecting it, and the categories of third parties with whom it is shared.
Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions (such as information needed to complete a transaction or comply with legal obligations).
Right to Correct: You may request that we correct inaccurate personal information we hold about you.
Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising. No opt-out action is required, but you may contact us to confirm this.
Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights. You will receive the same quality of service regardless.

To exercise any of these rights, please contact us using the information in Section 11. We will respond to verifiable requests within 45 days as required by California law. We may need to verify your identity before processing your request.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete it.

Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: